Refund policy

Returns & Cancellations:

• Custom Products: Due to their personalized nature, all custom products are final sale and not eligible for returns or refunds.
• Décor, Rentals & Packages: Deposits are non-refundable.
• Cancellations: Orders canceled 7 or more days before the event date may be eligible for store credit (excluding the deposit).
• Date Changes: One date change is allowed, subject to availability.
• Exceptions: If there is a mistake on our end (e.g., wrong name, incorrect design, misspelling, or wrong item), please contact us within 7 days of delivery with photos of the issue. We’ll gladly provide a correction or replacement.

Please Note:

• Business days do not include weekends or holidays.
• Rush orders are subject to approval and availability.
• We are not responsible for shipping carrier delays once an item has been dispatched.
• Larger or bulk orders may extend beyond standard processing times.