FAQ
Frequently Asked Questions
Find answers to common questions about our custom products, services, and policies. Can't find what you're looking for? Contact us — we're happy to help!
📦 A. General Questions
Q: What services does Jah & Zay's Closet offer?
A: We provide custom apparel (DTF, sublimation, and vinyl printing), personalized drinkware, party supplies, event décor, and rental services. From custom tumblers and photo pillows to balloon columns and neon sign rentals — we've got everything you need to make your celebration special!
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and provide your customization details at checkout or email them to jahnzayscloset@gmail.com. We'll create a design proof for your approval before production.
Q: Do you require a deposit?
A: Yes. A non-refundable deposit is required to secure your booking date for rentals and event services. The remaining balance is due 48 hours before your event, unless otherwise agreed in writing.
Q: Can I make changes to my order?
A: For décor and rentals, changes are accepted up to 7 days before your event. For custom products, all changes must be made before mockup approval. Once you approve the design, it becomes final.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and digital payment methods through our secure checkout.
🎨 B. Custom Products & Personalization
Q: How long do custom orders take?
A: Standard turnaround is 3–7 business days after mockup approval. Rush orders may be available for an additional fee — please contact us to confirm availability.
Q: How does the design approval process work?
A: After you place your order and provide your customization details, we'll create a design proof and send it to your email or Instagram for approval. Once you approve, we'll begin production. Please review carefully — approved designs are final.
Q: What information do I need to provide for custom items?
A: Depending on the product, you'll need to provide: names, ages, theme/character preferences, colors, photos (for photo products), and any specific design requests. The more details you provide, the better we can bring your vision to life!
Q: Can I use my own design or logo?
A: Absolutely! You can provide your own design, logo, or inspiration images. We can also create a custom design for you based on your vision.
Q: What file formats do you accept for custom designs?
A: We accept PNG, JPG, PDF, and high-resolution image files. For best results, provide the highest quality images possible.
Q: Can I return or exchange custom products?
A: No. All custom and personalized items are final sale due to their personalized nature. Please double-check sizing, spellings, colors, and design details before approving your order.
Q: What if there's an error with my order?
A: If we made an error in production, we'll remake your item at no charge. If the error was in the approved design, reprints may incur additional fees. This is why we always send proofs for approval!
👕 C. Apparel & Sizing
Q: What's the difference between DTF, sublimation, and vinyl printing?
A:
• DTF (Direct-to-Film): Best for complex, full-color designs on any shirt color. Vibrant, durable, photo-quality prints.
• Sublimation: Best for full-color designs on white or light-colored shirts. Creates soft, permanent prints.
• Vinyl: Best for simple text, names, and glitter designs. Bold, durable, and great for single-color graphics.
Q: How do I choose the right size?
A: We recommend checking standard sizing charts. Our shirts are 100% cotton and fit true to size. When in doubt, size up for a more comfortable fit. Unfortunately, we cannot accept returns on custom apparel, so please choose carefully.
Q: How do I care for my custom apparel?
A: Turn garments inside out before washing, machine wash cold, tumble dry low, and avoid ironing directly on the design. This helps preserve the vibrant colors and extends the life of your custom print.
🎈 D. Rentals & Event Décor
Q: What rental items do you offer?
A: We offer neon signs, balloon columns, kids lounge chairs, canopy tents, and other event décor to elevate your celebration.
Q: How long can I rent items?
A: Standard rental duration is 5 hours unless otherwise specified. Extended rental times may be available — please contact us for custom arrangements.
Q: Do you offer delivery, setup, and takedown?
A: Yes! Delivery and setup are available for an additional fee based on your location. Fees are calculated at checkout or included in your custom quote. Pickup is also available if you prefer.
Q: What's your service area for delivery?
A: We primarily serve Broward County, Miami-Dade, and Palm Beach County. We also travel to other cities and states — travel fees vary based on distance and event size. Contact us for a quote!
Q: What if a rental item is damaged?
A: You're responsible for rental items during your event. Normal wear and tear is expected, but significant damage may result in repair or replacement fees.
🎉 E. Event Packages & Party Supplies
Q: Can I customize an event package?
A: Absolutely! Packages can be upgraded with balloon garlands, backdrops, neon signs, custom party favors, and more. Let us know your vision and we'll create a custom quote.
Q: How early should I book for my event?
A: We recommend booking 3–4 weeks in advance to ensure availability and secure your preferred date, especially during peak seasons (spring and summer).
Q: Do you offer party planning services?
A: While we specialize in custom products and décor, we're happy to help coordinate your event needs and can recommend trusted vendors for catering, photography, and more.
Q: Can you match a specific theme or character?
A: Yes! We can create designs for virtually any theme — from popular characters like Gracie's Corner and Cocomelon to custom themes, sports teams, elegant events, and more.
🚚 F. Shipping & Delivery
Q: Do you ship nationwide?
A: Yes! We ship custom products throughout the United States. Shipping costs are calculated at checkout based on your location.
Q: How long does shipping take?
A: Shipping typically takes 3–7 business days after your order ships. You'll receive tracking information once your order is on its way.
Q: Can I pick up my order locally?
A: Yes! Local pickup is available in Broward County. Select pickup at checkout to save on shipping costs.
💳 G. Pricing & Payments
Q: Why do some products require a custom quote?
A: Event packages, large bulk orders, and custom requests vary based on your specific needs, so we provide personalized quotes to ensure accurate pricing.
Q: Do you offer discounts for bulk orders?
A: Yes! Contact us for bulk pricing on custom apparel, party favors, cups, and other items. We're happy to work with you on larger orders.
Q: Are there any hidden fees?
A: No! All costs are clearly communicated upfront. Delivery and setup fees (when applicable) are calculated based on location and confirmed before you book.
📞 H. Contact & Support
Q: How can I contact you?
A: Email us at jahnzayscloset@gmail.com or visit our Contact page. We typically respond within 24 hours.
Q: Do you have a physical store?
A: We operate primarily online and by appointment. Contact us to arrange a consultation or product viewing.
Q: Can I see samples of your work?
A: Yes! Check out our product photos on our website and follow us on Instagram to see recent projects and customer photos.
Still have questions? We're here to help! Reach out at jahnzayscloset@gmail.com and we'll get back to you as soon as possible. 💕