Shipping, Delivery & Returns


A. Shipping for Custom Products

  • Processing Time:

    Orders for personalized items (tumblers, custom shirts, shot glasses, etc.)are processed within 4-7 business days after final design approval.

  • Design Approval: All requested design changes must be made before final approval. Once approved, the design is final and cannot be altered.
  • Rush Orders: Rush processing may be available for an additional fee. Please contact us prior to ordering to confirm availability.
  • Shipping Options: USPS, UPS, or local pickup in North Lauderdale.
  • Tracking: Tracking information will be emailed once your order has shipped.
  • Bulk Orders: Larger or bulk orders may require additional processing time.


B. Local Delivery (Décor & Rentals):

  • Coverage Area: Delivery for concession machines is available within Broward, West Palm Beach, and Miami.
  • Fees: Delivery fees are automatically calculated at checkout based on distance.
  • Setup: Setup time is included with booked décor packages.
  • Traveling: Additional fees apply for delivery outside our service area. Please contact us for a quote.


C. Returns & Cancellations:

  • Custom Products: Due to their personalized nature, all custom products are final sale and not eligible for returns or refunds.
  • Décor, Rentals & Packages: Deposits are non-refundable.
  • Cancellations: Orders canceled 7 or more days before the event date may be eligible for store credit (excluding the deposit).
  • Date Changes: One date change is allowed, subject to availability.
  • Exceptions: If there is a mistake on our end (e.g., wrong name, incorrect design, misspelling, or wrong item), please contact us within 7 days of delivery with photos of the issue. We’ll gladly provide a correction or replacement.

Please Note:

  • Business days do not include weekends or holidays.
  • Rush orders are subject to approval and availability.
  • We are not responsible for shipping carrier delays once an item has been dispatched.
  • Larger or bulk orders may extend beyond standard processing times.